There is a recommendation to wear an FFP2 mask. You can find detailed information HERE [1]
Tickets are generally excluded from the RIGHT OF EXCHANGE AND RETURN. In exceptional cases, our ticket provider Reservix will make individual cancellations, e.g. in the case of a clearly traceable double booking, illness, etc. However, the cancellation request must be submitted to Reservix no later than the day before the performance in question and also only between Monday and Friday 10 am - 6 pm. Otherwise a timely cancellation and refund is no longer possible. The Reservix ticket hotline and contact form can be found at WWW.RESERVIX.DE/TICKET-HOTLINE. If you have any questions, you can contact our box office at the e-mail address ticketing@sophiensaele.com.
[1] Our protection and hygiene measures are based on the Infection Protection Act (IfSG) of 01.01.2001, the current SARS-CoV-2 Infection Protection Ordinance of the State of Berlin, the current Hygiene Framework Concept for Cultural Institutions in the State of Berlin and the current recommendations of the Robert Koch Institute on infection protection.